Planning Resources
Aoki, K. & Pogroszewski, D. (2000, Fall). Virtual University Reference Model: A Guide to Delivering Education and Support Services to the Distance Learner. Online Journal of Distance Learning Administration, I (3). Retrieved April 4, 2003, from http://www.westga.edu/~distance/aoki13.html cautions about the importance of planning to support online students when putting courses online. Online students expect to received the same benefits as on campus students.
Beede, M. & Burnett, D. (Eds.) (1999). Planning for Student Services: Best Practices for the 21st Century. Ann Arbor, Michigan: Society for College and University Planning.
Belbin, B. M. (2000). The impact of information technology in student affairs and services. Unpublished masters thesis, Memorial University of Newfoundland, Canada. Predicts the future impact of IT on student affairs will be a blending of high tech and high touch. Technology will complement the traditional roles of Student Affairs. Student Affairs must take a leadership role in the development of new ways of delivering services to students.
Best Practices for Electronically Offered Degree and Certificate Programs (2003). The Higher Learning Commission. Retrieved April 16, 2003, from, http://www.ncahigherlearningcommission.org/resources/electronic_degrees/
Bothel, R. (2001, Spring). Bringing it all together. Online Journal of Distance Learning Administration, 4 (1). Retrieved April 4, 2003, from, http://www.westga.edu/~distance/ojdla/spring41/bothel41.html Calls for changes in the organization and delivery of online student support services cautioning about the expense of duplication of services and student confusion about how to obtain services.
Campus Computing Project. Retrieved April 16, 2003 from, http://www.campuscomputing.net/
Cole, R. A. (Ed). (2000). Issues in web-based pedagogy: a critical primer. London: Greenwood Press.
Connick, G. P. (Ed). (1999). The Distance Learner’s Guide. Western Cooperative for Educational Telecommunications. New Jersey: Prentice Hall.
Creighton, J. V. & Buchanan, P. (2001). Toward the E-Campus: Using the Internet to strengthen, rather than replace, the campus experience. Educause Review 36 (2). Retrieved April 4, 2003, from http://www.educause.edu/ir/library/pdf/erm0125.pdf
Fink, M. L. (2002). Rethinking faculty support services. Syllabus: New Directions in Education Technology, 15(7), 27-29. Retrieved April 15, 2003 from, http://www.syllabus.com/article.asp?id=6076
Goldsmith, D. & Manly, C. (2003). Meeting challenges collaboratively: a multi-institutional approach in online student services that works! Paper presented at the NERCOMP 2003 Annual Conference. Retrieved April 15, 2003 from, http://www.educause.edu/ir/library/pdf/NCP0316.pdf
…Higher Education on the Web. (2001, February). Update, 7(1). Retrieved April 14, 2003, from http://www.nea.org/he/heupdate/vol7no1.pdf
Illinois Virtual Campus. Distance Education Enrollments at Illinois Colleges and Universities Fall Term 2002. Retrieved April 14, 2003, from, http://www.ivc.illinois.edu/AboutIVC/enroll_Fall_02.htm
Kidd, M. A. (1997). The perceived effects of the increase in student use of information technology applications on the community building efforts of student affairs/student life practitioners. Dissertation Abstracts International, (UMI No. 9729778).
Kramer, G. L. & Childs, M. W. (Eds.) (1996). Transforming academic advising Through the use of information technology. Monograph Series Number-4. National Academic Advising Association.
Kramer, G. L. & Childs, M. W. (Eds.) (2000). The “e” factor in delivering advising and student services. Monograph Series Number-7. National Academic Advising Association.
Levy, S. (2003, Spring). Six factors to consider when planning online distance learning programs in higher education. Online Journal of Distance Learning Administration, 6 (1). Retrieved on April 15, 2003 from, http://www.westga.edu/%7Edistance/ojdla/spring61/levy61.htm In a literature review cautions about developing online courses without providing student services and technical support to improve course completion and persistence rates. Also called for student training and support such as orientations, online tutoring, online counseling and online study groups.
McRae, M. S. (1999). Online student services in American higher education. contemporary issues and future implications. Dissertation Abstracts International, (UMI No. 9934675). Examined how the 1998 top most wire colleges and universities provided students services. These 100 schools were then examined using the Southern Association of Colleges and Schools Criteria for Accreditation for student development services. The highest percentage of services offered online were career services and financial aid and the least offered service was in the area of student behavior.
Noel Levitz. Priorities Survey for Online Learners. Retrieved April 16, 2003, from, http://www.noellevitz.com/solutions/retention/satisfaction/psol/index.asp
Rowntree, D. (1995). Teaching and learning online. A correspondence education for the 21st century? British Journal of Educational Technology 26 3 (1995), pp. 205–215.
Simpson, O. (2000). Supporting Students in Open and Distance Learning. UK and Sterling, Va: Kogan Page Limited and Stylus Publishing Inc.
Sikora, A. C. (2000). A Profile of Participation in Distance Education: 1999-2000. Education Statistics Quarterly: Postsecondary Education, Winter 2002. Retrieved on April 14, 2003 from http://nces.ed.gov/pubs2003/quarterly/winter/q4_3.asp
Terrell, C. D. (2001). Virginia community college counselors: Making transitions and assuming new roles in the changing Virginia Community College System. Dissertation Abstracts International, (UMI No. 3004667). Examined the changing role of full-time community college counselors and found that counselors identified technology, shrinking financial resources, and distance education as having the greatest impact on their roles.
Upcraft, M. L. & Terenzini, P. T. (2000). Looking Beyond the Horizon: Trends Shaping Student Affairs. Technology. Retrieved April 4, 2003, from, http://www.acpa.nche.edu/seniorscholars/trends/trends5.htm
Western Interstate Commission for Higher Education (2003). Guidelines. Retrieved April 14, 2003, from, http://www.wcet.info/projects/laap/guidelines/overview.htm